![]() ![]() By the end of the call, he said "Well, if we could swap it I think that'd be the way to handle it. At one point he said something like "Well, we show that we shipped one with this particular serial number on the box to you, and we have no way of knowing that the one without a serial number is the one we sent to you." I suspect he realized that this sounded silly almost immediately, because he changed tone right away. ![]() At first the guy said "Well, you purchased this in October, so we can't replace it." I explained that I'd never had reason to look for a serial number until now, and that I'd really like to do an even swap for a model that had a serial number.
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